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Privacy Policy

A legal disclaimer

Last Updated: 14 July 2026

This Privacy Policy explains how Queen Bee Imagery ("we", "us", or "our") collects, uses, stores, and protects personal information submitted through our website in accordance with the Protection of Personal Information Act (POPIA), No. 4 of 2013 of South Africa.

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1. The Responsible Party

Queen Bee Imagery operates as the "Responsible Party" under POPIA. We are committed to processing your personal information lawfully, transparently, and securely.

  • Business Name: Queen Bee Imagery

  • Information Officer: Kristen Johnston

  • Email: capture@queenbeeimagery.co.za

  • Physical Address: Western Cape, South Africa

 
2. Information We Collect

When you submit an enquiry through our online form, we may collect the following personal information:

  • Name and surname

  • Email address

  • Contact telephone number

  • Physical or property address (if provided for property shoots)

  • Details of your enquiry, request, or project description

We only collect information directly from you that is necessary to fulfil your request.

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3. Purpose of Collection & Processing

Your personal information is collected and processed for the following specific purposes:

  • Responding to your direct enquiries, quote requests, or booking requests.

  • Communicating with you regarding our services, administrative updates, or ongoing contracts.

  • Maintaining accurate internal record-keeping and statutory business records.

We will not use your personal information for any secondary purposes or direct marketing without your explicit opt-in consent.

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4. Legal Basis for Processing

We process your personal information based on:

  • Consent: By submitting your information via our contact form, you consent to us using your details to process your request.

  • Contractual Necessity: Where processing is required to prepare a formal quote, agreement, or service delivery.

 
5. Sharing & Disclosure

We value your privacy and do not sell, rent, or trade your personal information to third parties. We may share your data strictly on a need-to-know basis with:

  • Service Providers / Operators: Trusted technical suppliers (e.g., website hosting platforms, cloud backup services) who assist in running our digital infrastructure under strict confidentiality obligations.

  • Legal Requirements: Relevant statutory authorities if required to do so by South African law or legal proceedings.

 

6. Data Security

We employ appropriate physical, electronic, and managerial safeguards to protect your personal information against loss, unauthorised access, destruction, or alteration. Web form transmissions are protected using standard SSL encryption protocols.

 

7. Data Retention

We retain personal information only for as long as necessary to fulfil the original purpose for which it was collected, or as required to meet legal, accounting, and reporting obligations. Once no longer required, data is securely deleted or anonymised.

 

8. Your Rights as a Data Subject

Under POPIA, you have the right to:

  1. Access: Request a copy of the personal information we hold about you.

  2. Correction/Deletion: Request that inaccurate, outdated, or incomplete information be corrected or deleted.

  3. Object: Object to the processing of your personal information on reasonable grounds.

  4. Withdraw Consent: Withdraw your consent to data processing at any time by contacting us.

To exercise any of these rights, please contact our Information Officer using the contact details provided above.

 

9. Complaints

If you believe that your personal information has been processed unlawfully under POPIA, please contact us first so we can resolve the issue.

You also have the right to lodge a complaint with the South African Information Regulator:

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